KNOW-HOW >> TRAINING AND COACHING
TRAINING & COACHING
Employees who make telephone calls for your company are the ones who are responsible for the often quoted "first impression".
They are therefore the business card of your company.
Often, however, an automatism sets in, which leads to the fact that conversations no longer run ideally.
We sensitize your employees and provide them with the know-how and spirit to conduct telephone calls in an optimal way.
We train your sales department in-house for efficient telephone acquisition or your customer service or your head office.
This can be done in a team training or as side-by-side coaching.
Customers and their requirements change not only in terms of products, but also in terms of communication.
Monotony or conversations according to guidelines are perceived negatively.
Individual conversations, on the other hand, increase turnover and often promote the satisfaction of your employees.
Let us talk about the advantages of coaching and work out a concept with a plan of action.